Welcome to our FAQ page, where we answer your most common questions about luxury watches, including Rolex, Patek Philippe, Audemars Piguet, and more. Whether you’re buying, selling, or maintaining a high-end timepiece, this guide covers everything you need to know.
🛒 Purchasing & Orders
1. How do I purchase a luxury watch from your store?
You can browse our collection online, add your desired watch to the cart, and proceed to checkout. For personalized service, contact our experts via phone, email, or live chat.
2. Do you offer financing or payment plans?
Yes! We provide flexible financing options, including installment plans and wire transfer discounts. Learn more on our Payment Options page.
3. Can I reserve a watch before purchasing?
Limited-edition and high-demand models may be reserved with a deposit. Contact us for availability.
4. Do you ship internationally?
Yes, we offer global shipping with insured, trackable delivery. Import taxes may apply depending on your location.
🔍 Authenticity & Certification
5. How do I know my watch is authentic?
Every watch comes with: ✔ Original box & papers (when available) ✔ Manufacturer warranty (if new) ✔ Independent certificate of authenticity from our in-house experts
6. Do you sell pre-owned watches?
Yes! We carefully inspect and certify all pre-owned watches for quality and authenticity.
7. Can I trade in or sell my watch to you?
Absolutely. We accept trade-ins and direct purchases. Submit details and photos via our Sell Your Watch form for a valuation.
🚚 Shipping & Returns
8. What shipping methods do you use?
We ship via FedEx, DHL, or UPS with full insurance and signature confirmation.
9. How long does delivery take?
Domestic (US/EU): 1-3 business days
International: 3-7 business days (varies by customs)
10. What is your return policy?
New watches: 14-day return window (unworn, original packaging)
Pre-owned watches: 7-day inspection period
🔧 Servicing & Warranty
11. Does my watch come with a warranty?
New watches: Original manufacturer warranty (2-5 years)
Pre-owned watches: 1-year in-house warranty (unless sold “as-is”)
12. Where can I service my luxury watch?
We recommend brand-authorized service centers or our trusted partner workshops for maintenance and repairs.
13. How often should I service my watch?
Mechanical watches: Every 3-5 years
Quartz watches: Every 2-3 years (battery replacement)
💳 Payment & Security
14. What payment methods do you accept?
Credit/debit cards (Visa, Mastercard, Amex)
Bank wire transfer (lower fees)
Cryptocurrency (Bitcoin, Ethereum)
15. Is my payment information secure?
Yes! We use SSL encryption and never store sensitive payment details.
❓ Still Have Questions?
Contact our watch experts: 💬 Live Chat: Available on our website
